The Hamister Group, Inc

The place is under staffed, always call bells ringing not answered,. hall ways smell,Took my Mom out of there fell 2 times have NO help.Owner [name removed] took Mom for [language removed] month payment did not return security payment, Would never recommend this place., worry about money greed not residents.

Sent my 90 yro demented grandfather to the psych ward at ECMC- never notified his wife (a few rooms away), or his children (this was an issue addressed prior) and ignored orders to send him to Lakeshore if he absolutely needed to be sent out. Dementia patients don’t belong in a psych ward, that’s what your facility is paid to deal with- ESPECIALLY ECMC. For $10,000 a month and “medical staff” they should know this. Proves that money can’t buy knowledgeable staff. Unfortunately, this is one of the “better” facilities. Do your research and don’t let them do this to your family member. Oh, and the LPN that screamed at him because he wasn’t getting dressed fast enough.... he has dementia, it’s frustrating for everyone. If you can’t handle go work somewhere else. I am a medical professional, so I’m not some random person who doesn’t know anything about this process or treatment. I would never treat your family members like this. All we asked for was communication- family lives close (3 miles away) and is always there. We had a few simple requests if they felt they couldn’t handle him- like not sending him to a psych unit that has violent psychs (again, I worked with people who went there because they were so dangerous).

to edgy looking like a nursing home

Review of services at Brookdale Cordova, 12/30/2016: My mother was a resident at Brookdale for about 14 months. She was unable to stand alone so required assistance moving from chair / bed / toilet to wheelchair. (For this we paid an extra fee.) The facility is updated and clean, perfectly adequate. They have nurses on staff and certain medical equipment (x-rays) which is very convenient, plus physical therapy facilities, visiting hairdressers etc. The food is actually very good. It’s not plentiful but I believe that those who don’t get enough in the regular servings can request extra; we did not hear many complaints about food. The administrative staff bears keeping an eye on. Especially upon arrival and the first few weeks, when we were all trying to determine her needs (safety and medical), the administration generally made promises to procure or do something for her then did not follow up (e.g. fall pads, hospital bed). They were also responsible for ensuring that her call button worked, which they frequently seemed in no hurry to fix when it didn’t. Since she was entirely dependent on it, that was a problem. I heard complaints from other residents along the same lines, basically a seeming indifference to the needs / safety of the residents. We also had problems with some of the nursing staff paying attention to the family’s experience with her and following through. One time we could tell she was getting a dangerous G.I. tract infection (which happened frequently); the nurse promised to get a test run the next day and medication prescribed, and she let it go for four days until we discovered no tests had even been ordered. This happened more than once. She also had frequent abdominal discomfort which they frequently ignored until the family insisted she get something to relieve the discomfort. Since we now know all the discomfort was the precursor to pancreatic cancer, which is very painful, she had valid reasons to complain, and deserved to receive better help than she got. Then there’s the regular attendants (remember we were paying extra for the extra service). Not all of course – some were very good – but many of the attendants were abysmal. When she pushed her button for attention, it was not unusual to wait 45 minutes. They were too busy in the morning when they got her out of bed to take her to the bathroom before breakfast (it was easier to make her use the diaper); too rushed to take the time to handle her gently transferring her from chair to bed, or changing her diaper; too busy apparently many times to even make sure her bedding was fresh before putting her back into bed. Some attendants were rude and curt, even in front of the family. Some of them were untrained and didn’t know how to handle her safely to prevent falls. If her stomach hurt and she didn’t want to go to meals, she many times did NOT get a meal brought to her. Almost always, they were short-staffed and the attendants who wanted and tried to do a good job were so rushed that they simply didn’t have the time to do so. And the crowning glory – which another resident told me – was that one resident simply died at the dining room table in his chair and wasn’t discovered until another resident went looking for him some time later. So – short on staff, untrained staff, poorly paid staff resulting in poor quality of care – a big, big problem here.

A pretty facility and that's all!! Moved mom out 3 months after moving her in! Poorly managed, the food sucks, and no activities! My mom was bored to death! BEWARE!

I toured this place looking for care for my husband, and I thought it looked very nice. The director told me that they were running low on space and that I should put a deposit down to make sure I could get a room for my husband, which I did. A few days later she comes to me and tells me that they will not be able to care for him, that he will need hospital care and they were refusing him entry. However, I few days later I still received a bill in the mail for the entire first month that I had "reserved". I was very upset.

My parents used to live here in the memory care before this community was sold to Shelby Gardens and they did not do well, they both started losing weight and I discovered that another resident was taking their food from them and they were not eating. None of the staff knew that this was going on and they did not notice the weight loss on my parents. I had to go and tell the staff who it was that was stealing their food and bring up the fact that my parents had lost a significant amount of weight because of it. I moved my parents out right after.

This place is a dump. Run very poorly, ALWAYS short staffed. Please do your research and look else where before placing your loved one.