Sonida Senior Living

I have a close family member that lives here. They have their meals brought to their room because they are unable to go down to the cafeteria. From day one of living here over the last 5 years this place has routinely failed to bring them their meals. My relative has been very patient and understanding on this matter. This has happened dozens of times. The most recent time she went down to ask for food and an employee started yelling at her. I’m am furious with this “home”. She pays for this service and has been nothing but kind. My relative now feels like they have done something wrong and are in trouble, they are confused, and upset. No one deserves to be treated like this much less our elderly. I’m disgusted and could not recommend this assisted living facility to anyone who loves their family members.

Placing a loved one somewhere is never an easy decision. My first choice didn’t go so well, so I waited a while before trying again. [community removed] had recommended that my husband not come on. Therefore I needed to place him somewhere. Willow Grove was second on my list from the first time searching. I thought that the fact it was an established community was a plus. However, this past experience has left me feeling it was all about the money. I was very upfront about my husband’s physical combativeness. The nurse seemed hesitant prior to assessment, so I was surprised and relieved when he was accepted. His clothes spent more time there than he did. After two days, he was sent to Geri Psych. If I had not inquired if they would take him back, they would have gotten another months rent out of us. Then it took almost a month for me to be refunded. I still feel I should have been refunded for the community fee.

The care provided to my mom was not good! We consistently had to clean up her room. They did not regularly help her with incontinence issues and left dirty incontinence items in the room that we had to clean. She was never taken outside the memory care unit. They seemed to not pay much attention to any of the residents. Not sure if they just were not equipped to provide appropriate care or what. After we voiced concerns, the care seemed to go downhill. The eventually put her on hospice care, but that did not seem to help much either. After telling us that they would not ask her to leave, they sent us a notice giving 30 days to move her. We moved her to a facility in West Des Moines, IA and the level of care was night and day!! I would never recommend anyone sending their loved one to Crown Pointe.

Overall experience (Higher level staff mishandled my loved one's Alzheimer's care in assisted living. They misinterpreted her actions, and only thought in absolute terms which led them to jump to detrimental conclusions. Their responses were very inappropriate for someone with dementia and caused my loved one much added anxiety.) Cleanliness of the facilities -(The unit and common areas were all clean) Quality of care - (Incompetent in caring for residents with dementia.) Administrative staff (Very unprofessional, volatile, poor communicators, unethical and very profit driven) Activities (A more regular exercise class should be offered to promote routine well being. More supervision should be available for first time participants in activities.) Value for the money (Added costs after moving in were uncontrollable.)

Improper medication administration to the point my loved one’s safety was in jeopardy. All this company seems to care about is money. Beware looks and management is deceptive. Response time poor. My sister had to go to ER 3 times in 3 months. Found out medication wasn’t being administered correctly. Administrator apologized for improper care but nothing improved, only got worse. All she cared about was getting paid for 30 days after vacating facility due to my concerns for my sister’s safety. Operated facility without a licensed nurse for over a month.

We had a very poor experience unfriendly uncaring staff. Unclean. We moved our mother out within 30 days of arriving. She is currently at another very good facility.

There were others there who were quite happy at The Waterford. It just didn't work for us and I wouldn't recommend it if someone asked me.

DO NOT put your loved one on the memory care floor here. The first floor is pretty, inviting, engaging, smells and looks really good. The second floor, the forgotten floor, the one where the worst changes happened throughout our stay (because nobody sees it) was sad, hard to watch and disgusting. In 2022 this place was better than it is now. Changed hands multiple times in 2.5 years. It went downhill…way down. By the time we removed our loved one from here the second floor memory care always smelled, was unsanitary, dirty walls, activities posted didn’t happen, inappropriate shows on the tv, no guidance, no real help, put in front of the tv sedated. I sat in the tv room with 23 dementia residents for 30 minutes and NEVER saw one caregiver or med tech during that time. When I would see a med tech she was often leaning on her cart on her cell phone. These residents were left on their own. [name removed] can tell you that they weren’t…but they are. More review on [name removed]

Private run is much better we found that out. Need to have private own not a corporation. I wasn't happy very poor run only money is what they want.

Our Parents were there for awhile, but when we were finding their medication on the floor quite a few times and when they would press that button to notify someone to help - it took awhile for anyone to show up. Things there went down hill fast and thank God we moved them out of there!!!

This place could care less about your parents. Mom lived there for 2 days and a girl came and gave her her meds and night. Never helped her to bed and mom fell and had a lump the size of a baseball on her head. We moved her out asap. If you love your parents please keep them away from this place

Pretends to put their residents first, but so much behind the scenes. Horrible food, inexperienced staff, dangerous environment, put money before the care of the residents, unhappy staff, business office run horribly.

Not able to define what residents need. Not trained to detect what people with dementia need or require. Asked to move my husband out after 7 days because of dementia. Do lots of research befor considering. Not just their sales pitch.

They did not keep my Mom clean. They didn't change her clothes for 4 days or brush her teeth. Her pads were discusting! I started marking the underside of her pads to see if they changed them every day and no they didn't. At least 10 times she had b.m on her bottom her pad and some times on the toilet.. I went through her dirty clothes and there were only 2 pair of underwear and 1 pair of socks and her tooth paste was still in unopened box. They didn't go outside or wash their hands before eating. Only when this one gal was on duty did mom get water offered to her. Her bedroom floor had not been mopped for at least 2 weeks. She cried all the time. She brought magazines and coloring books with gel pens but no one would offer them to her. It was absolutely freezing in there. I feel sorry for everyone living there. Many residents don't have family to come and check.I didn't know there was a third man living there for over a month because I never saw him but 1 time. Please no referrals

My father's experience with Amberleigh, was terrible? He was only there for <3 weeks and it cost him over $[removed] and they would not give any back. We had everything out of the room so that they could re-rent the room at the beginning of August and they still would not refund him any of his $[removed]. So my father's experience and my experience with Amberly was terrible and I would never recommend anyone to go there.

First meeting [name removed] seemed like a great caring facility. However, we are entering month 4 and nothing has been as we were told. The staff is very kind, but things are not functioning in a way that is acceptable. A new team is currently in so hoping things change for the better, but as of now the food is a disaster, no set menu to residents, no indication there is any dietician and the quality is lacking immensely. The bus has not run almost for the entirety of my grandmothers time here. No outings, no transport, cancelled events etc. activities are limited and it’s especially detrimental to someone like my grandmother who relies on social interaction. She’s had maintenance issues in her room which damaged some of her most expensive furniture and belongings (flooding from ac unit that lasted for weeks) and then had the audacity to say it was from her 2 cup cat watering bowl?! When the entire living room flooded and they had to put a new unit in twice. Things are not good here.

My mother was there, and I can tell you the care is second rate. The memory unit is nothing like the assisted living. People in that unit suffer with dementia the hands-on staff consist of anyone who will take the job, job openings in that unit are a revolving door. These patients cannot speak for themselves. Both my brother and sister and I brought many issue`s to their attention, both to the staff and the management, we were always yes `ed to death with no results or at least long-lasting results. Many times, one of would go as we tried to make a point for one of us to drop in daily, and she would be in need of an undergarment change. Simple instructions like applying the daily pain patch to her were ignored. It always amazed me how the half hour check in sheet would be already filled out and initialed for the entire day. It was not a well cleaned unit. .A raging infection from not being cleaned properly after bowel movements. 30 days intravenous /hospital inpatient.

Dirty , stunk, staff was mean to the patients, food was horrible, didn’t change sheets for 4 weeks, had unsafe conditions, administration would not return our calls about concerns. I would not put a dog in that place. We move him to a much better with a great and caring staff

Great sales pitch! Don’t Trust what they tell you. Mom was there for 10 months food is terrible I wouldn’t feed it to my dog. She didn’t get her showers unless we complained and was supposed to have them two times a week. We were paying for level three care one day I was told by a nurse she wasn’t on level three she didn’t know, At that level she should’ve had care helping her get dressed and being taken for meals Amongst other care she should’ve been getting at that level she was not. she sat in that room with no one checking on her. Unfortunately mom passed away we were told we had to give a 30 day notice how do you do that? In the end we had to pay for two weeks. They can’t keep there staff no one returns call. Do your research before you put your loved one there.

The staff is horrible at communicating with the family.